RETURNS, REFUND AND EXCHANGE POLICY

A customer’s satisfaction is La Maison General Trading LLC’s top priority.

Please note that we do not provide any refund.

However we will gladly offer an exchange for any unopened product bought on the Website that is returned within 30 days of the date of purchase, in any La Maison Du Savon De Marseille UAE’s stores in the United Arab Emirates only. All items must be accompanied by a copy of the both original receipt and in an unopened and saleable condition. We cannot accept any return by post.

In respect of defective products, you will have the following options, in La Maison Du Savon De Marseille UAE’s stores in the United Arab Emirates only:

- To replace the product of the same type or

- To exchange of other products of the same value, or

Please note that we cannot offer exchanges on any opened or used products. All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us by telephone or email immediately.

Products are classified as faulty if they are received damaged. Please note that products that are damaged as a result of wear and tear, neglect, abuse, mishandling or other causes attributable to you are not considered to be faulty.

Contact Information

If you have any questions about these Shipping Terms or Payment Policy, please contact La Maison General Trading LLC via the following methods: